“One of the best customer service experiences I have had, came from a Team Leader retreat I attended. Carmen Schwab was the presenter and made each of us feel we made a difference. She has a way of smiling, making eye contact, and reading the room which allows everyone to feel they are a difference maker.”
“Carmen Schwab did an excellent job addressing a sometimes difficult topic: customer relations. Her presentation to staff was positive and professional, she made her points in a non-threatening way, and actively involved the participants. Consequently, staff members felt the training was worthwhile and willingly gave of their time. I would recommend Carmen and this training to anyone who wants to help their staff further develop customer-friendly skills.”
“Carmen Schwab truly loves what she does, and her readiness and excitement is contagious! She is a dynamic and passionate speaker who captures the audience's attention and challenges their beliefs about communication in the workplace. Carmen's ability to be flexible and cater to our employees exceeded our expectations. Our All Staff Meeting wouldn't have been the same without her presentation. Thank you, Carmen!”
“I thoroughly enjoyed the program you presented at the IAEC fall conference. The interactive format provided a very dynamic, engaging, and enjoyable forum that invited participation. I do hope that we can perhaps include your Water Cooler Talk organization in future training programming for our staff. Thank you for the very positive and productive program at the IAEC fall Conference.”
“The Water Cooler "Talk" we received from Carmen was energetic and engaging. Carmen Schwab provided for successful team building. Based on communication, purpose, and following through with your mission, the DNA of a strong team is explained. This lively presentation, with just the right amount of interaction, has given us a spring board to building stronger teams here at UNICO. Thanks Carmen.”
“WE WANT CARMEN BACK” was the response from our survey at our A’MAY’ZING GRACE Women’s Ministries Salad Luncheon. When it came to planning our generational fellowship event we thought Carmen Schwab would be perfect. We knew she had the God given gift of communication in the business world and a heart for the Lord. Carmen used her business skills and coordinated it with scripture. Carmen’s enthusiasm and group interaction made the event very fun and memorable. I STRONGLY encourage faith based organizations to contact Carmen for a lively, encouraging and spirit filled event.
“Carmen facilitated our team training meeting. As expected, she did a great job of involving our entire staff in discussion points and helping us understand the value in effectively communicating with each other and with our customers. I received a very positive response from everyone who attended, and they are hopeful she will join us again next year. Thanks for making our day a WOW experience!”
"Carmen’s seminar on customer service is not only informative but fun! It is a well balanced program that goes beyond the basics of great customer service. She includes in her presentation the right combination of information including power point slides, video clips, and hands on participation. She uses team building activities all employees could relate to and understand. She customized her program to specific areas of customer service that we could relate to as employees of Hastings College which was GREAT! Her high energy and attitude is contagious – our employees loved it! "
“Our staff appreciated how Carmen personalized her presentation to fit our needs. She was humorous and engaging while providing practical advice on teamwork, motivation, and customer service.”
"Carmen did an outstanding presentation for Nebraska Forest Service employees at our winter staff meeting. Knowing that our employees are a diverse group consisting of approximately 50% male and 50% female, she was asked by our state forester to prepare a presentation that would incorporate a variety of topics. Our goal was to have several hours of motivational material that would both interest and teach valuable tools to employees who worked not only in an office environment, but also in the communities and rural areas throughout Nebraska. The Nebraska Forest Service is very service oriented and our employees deal with thousands of people during the course of a year. Through the video, handouts and interaction with each other, we not only learned the value of good customer service but also had fun. The amazing thing is she actually kept this groups’ attention during her entire presentation. Carmen is a great motivational speaker on customer service and I highly recommend her."
"The presentation was excellent and very engaging. As one who has always valued good customer service, I was able to gain some new knowledge and perspective on the entire process. I would strongly recommend this seminar to anyone looking to enhance their internal and external customer experience and wanting to grow their customer service tool box."
“I took my entire team to the Solutions Minded Communication training and we had a great time! We learned how important communication is in our line of work, and how even non-verbal communication can have an impact on relationships. I recommend Carmen's training to anyone working in customer service!”
"Thank YOU for the informational and enthusiastic "Ride the Wave" talk today. Everything you said resonated well with me as we try to build/maintain/enhance a solid team environment. I KNOW I will strive to be better in so many of the elements you discussed today, and hopefully impress it upon our student-athletes, colleagues and students at Doane. I absolutely enjoyed how you interweaved group work, humor, facts/stats, video, props, personal stories, etc into your talk. The time went by super-fast because you kept everyone captivated.”
“We recently had the opportunity to partner with Carmen on a ‘Best-in-Class Customer Service’ seminar. I appreciated Carmen’s partnership throughout the entire process. She worked with our organization to customize the training to meet our unique needs. Carmen exudes customer service and her passion for it is evident. As a facilitator she engages her audience and connects with the participants through her own personal stories. Carmen strove to meet and exceed our expectations!”
“Carmen presented “Creating strong connections; one the customer feels!” to our staff for our annual Customer Service Meeting. Carmen had a well-blended format for our staff, using a fun interactive game, table trivia and lecture. She kept our entire team engaged and learning with her fun and energetic personality. I have had the fortune of seeing many speakers in my profession and Carmen is one of the top. If you are looking for a fantastic speaker for your organization, I highly recommend Carmen!”
"Carmen recently spoke at UNICO Group, It was a great presentation on team building, motivation, trust, recognizing the different personalities on a team & to "Own It" . It was a huge success. She had everyone engaged and participating within the first few minutes of the presentation. We could not have been happier with the outcome and the comments received from those attending. A couple people commented afterwards " She Rocks" and I would have to agree; definitely recommend Carmen as a motivational, team building speaker."
"My company brought Carmen in during our annual Summit. Her presentation was the highlight of the entire Summit. From the games and activities we played to moments that just made me think. I enjoyed and highly recommend your company bring Carmen in for a Water Cooler Talk."
“I would strongly recommend a presentation by Carmen Schwab for your business or organization. Her common sense approach and dynamic personality intertwined with humor and her top notch presentation style will keep you engaged for the entire length of her program whether it is a couple hours or the entire day. Carmen will take everyday common interactions with people and provide you the skills and techniques needed to deliver 5 star customer service to your clientele. Don’t miss out on a Carmen Schwab presentation---to date I have heard her speak at three separate engagements and have left the day feeling rejuvenated, prepared and ready to provide the best customer service ever. If you are looking for techniques to improve your delivery of service to your clientele…..a day with Carmen Schwab is the answer.”
“Carmen is a dynamic, engaging speaker who is passionate about the customer experience. She provides tools and resources to empower employees at all levels to make a difference in every encounter."
“Carmen recently gave a presentation to our networking group (WISB) on customer service. The business session went long and she ended up having 10 minutes cut off her time! Not a problem for Carmen, not only did she cover Customer Service, she made it fun and interactive. She is a high energy, creative and dedicated speaker. And she knows what she's talking about. I will be calling her again (and again)!”
“Carmen gave the keynote address at our fall office professionals’ workshop. Her Water Cooler Talk was relevant to us – we all need to look at what is being talked about at the water cooler. She knows her material and presented it in a way that grabbed - and kept - our attention. Carmen even incorporated our theme, Tools for Success, into her presentation. Handouts, videos, and examples enhanced her power point presentation. It never felt like she was ‘reading’ to us, and we laughed while learning! She is a dynamic speaker!”
"We have been so impressed with Carmen’s speaking engagements at Bauer and Howard Dental Care. Every presentation she has delivered to our team, has not only been educational but also fun and entertaining. She has taken the time to learn about our staff and personalize her message to meet our needs. She focuses on team building as well on team to patient relationships and how to enhance both experiences. She examines the challenges our team members face both internally and externally and shows how they can learn from those challenges. I would highly recommend Carmen for your next team building speaking engagement.”
A big "Thank You" to the many businesses, organizations and associations I have had the privilege to partner with!
American Society of Training and Development, Lincoln Chapter
AMUR Equipment Finance
Anytime Fitness (Lincoln, Gretna and Oakland)
Apartment Association of Nebraska
Area on Aging, Lincoln, NE
Archer Cooperative Credit Union
Bauer and Howard Dental Care
B&R Stores, Inc.
Beatrice Public Schools
Better Living Counseling Services, Inc.
Brodstone Memorial Hopsital
Cedar Rapids State Bank
Christ's Place Leadership College
CIP (Commercial Investment Properties)
Columbus United Federal Credit Union
Custom Blinds and Design
Eakes Office Plus
East Lincoln Business Association
Falls City Hospital
Fillmore County Development Corporation
Friend Community Healthcare System
Green Iron Equipment
Hastings College Alumni Foundation
Homestead Rehabilitation Center
Immanuel Senior Living Communities
Iowa Association of Electric Cooperatives
Iowa Lakes Electric Cooperative
Jefferson Community Health Center
Lakeside Community Church of the Nazarene
Legacy Retirement Communities
LES Lincoln Electric System
Lincoln Public Schools
Mary Lanning Memorial Hospital
Memorial Health Care Systems
Metropolitan Community College
NRC (National Research Corporation)
NRECA (National Rural Electric Cooperative Association) Lincoln, NE
NAPA Auto Parts, Hastings and Aurora
NEOPA (Nebraska Educational Office Professionals Association)
NACRAO (Nebraska Association of Collegiate Registrars & Admissions Officers)
Nebraska Association of Senior Center Directors
Nebraska Association of Student Financial Aid Administrators
Nebraska Child Support Enforcement Association
Nebraska Health Care Association
Nebraska Leading Age
Nebraska Forest Service
Nebraska Recreation and Parks Association
Nebraska Society of Association Executives
Nebraska Tourism Commission (2014 Nebraska Travel Conference)
Nebraska VR-Vocational Rehabilitation
Nelnet Women Leadership Network
Northeast Nebraska Community Action Partnership
Omaha Public Schools
Project Management Institute, Mid-Nebraska Chapter
Quality First Insurance
Ralston Public Schools
St. Elizabeth Medical Center
Scottsbluff/Gering United Chamber of Commerce
Southeast Community College
SONAR (Safety Healthcare Conference)
Southlake Village and Rehabilitation Center
SOCAP (Society of Consumer Affairs Professionals) Heartland Chapter
The Anderson's, Inc.
The Career Academy
Turning Pointe Chiropractic
UNICO Group, Inc.
University of Nebraska Foundation
WISB (Women in Sales and Business)