WATER COOLER TALK
Hydration for a WOW Customer Experience
WATER COOLER TALK, Hydration for a WOW Customer Experience, provides easy to use concepts and tools that will create WOW and memorable customer experiences, internal and external, and turn water cooler conversations into a source of never ending testimonials!
The book consists of eleven hydrating chapters, with each chapter being introduced by the water cooler itself! The chapter challenges give the reader an opportunity to reflect on the customer service principals, set goals and put what they learned into action!
Here is just a sip of some of the topics you will enjoy: building an effective team environment, solution minded communication, the power of body language, first impressions, customer loyalty, feedback and genuine appreciation.
If establishing loyal and lifetime customers is your goal, then this book is a must read!
Customer Service is NOT a department, but rather an attitude and culture that all employees are responsible to uphold.
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