“This is a fun quick read that will motivate your employees to go the extra mile with customer service. It is full of simple, budget neutral ways of meeting the customer’s needs and empowering your employees to address those needs as they happen. A perfect start to putting the customers at the top of the priority list.”
Peggy Cline, RNC, MSN, APRN-CNS
Professional Practice/Magnet Coordinator Saint Elizabeth Regional Medical Center
“This book takes what should be “common sense” and presents it in a manner that is easy to understand, humorous and yet meaningful. Carmen knows customer service!
Diane Siefkes, Owner, dkSolutions
“As quickly as you can, go to the water cooler, fill your cup and drink the wisdom that Carmen Schwab shared in this simple-to-read and easy-to-understand guide to delivering a great customer service experience.”
Shep Hyken, customer service expert and New York Time bestselling author of The Amazement Revolution
"Good Customer Service is no longer acceptable in today's market place. Today's consumer demands Excellence when it comes to Customer Service and that's exactly what this book teaches. Carmen Schwab has written the playbook for Excellence in Customer Service with her new book, Water Cooler “Talk”-Hydration for a WOW Customer Experience. If you're looking to take your Customer Service to the next level, then stop reading this, and START reading her book immediately!!!"
Aaron Davis, Speaker/Author/Entrepreneur
“In a day and age where personal experiences are shared instantly with words and pictures, it's imperative that companies deliver experiences that promote positive feedback. In this book, Carmen gives you some practical and easy-to-implement ways to achieve those 'wow' moments that pay dividends well into the future.”
Sherma Jones, Owner + Creative Director, Idea Bank Marketing
“Schwab capitalizes on the fundamental premise that relationship skills are key to building a solid customer base. Whether you are the company representative or the customer, Schwab's advice hits home. Refreshingly witty, she helps us all face those self-defense tactics we resort to when confronted with awkward and sometimes unpleasant interactions. While her style is lighthearted and friendly, her suggestions are bold and direct. This is a must-read for anyone who works with and around people. Frankly, I can't think of anyone who will not benefit from spending some time around Schwab's water-cooler!”
Susan Malcom, Teacher/English Department Chair, Lincoln Christian School